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2:54
YouTube
Safaricom PLC
How going Agile and using AI enabled better customer service #SafaricomNews
When Covid-19 hit five years ago, the demand for home fibre optic connections skyrocketed, transforming hybrid work and digital life. Join us as Dr. Peter Ndegwa, Safaricom PLC Group CEO, reflects on how the Fibre To The Home team rose to the challenge, now serving over 400,000 fixed broadband connections! By embracing Agile methodology and ...
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Gone are the days of long queues in government offices. You can easily pay GOK services like NHIF or HELB directly from your phone. Dial *334# select LIPA na M-PESA then choose Government services. #LifeMadeEasyForYou | Safaricom PLC
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Safaricom’s Chief Financial Services Officer, Esther Masese Waititu, leads M-PESA, a platform serving over 33 million customers. Her role ensures financial services remain accessible, secure, and seamless. Her day starts early, reviewing key metrics, ensuring smooth operations, and prioritizing transaction security. She analyzes customer feedback to enhance user experiences and exceed expectations. Supporting her team, fostering collaboration, and engaging stakeholders keep M-PESA at the forefro
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