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ServiceNow Case Types FULL Breakdown | When, Why & How to Use Them (CSM Best Practices)
Welcome back to the ServiceNow Store! In today’s session, we break down one of the most important concepts in Customer Service Management (CSM) — Case Types. A case is a record used to track customer issues, requests, or interactions. But a Case Type lets you organize and manage different kinds of cases—each with its own data model ...
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