AI revenue in Q2 jumped because backlog customers chose to deploy sooner. For one new Five9 customer, voice AI drove their on ...

Service offerings grew 52%, and the company boasted a strong backlog of AI deals.

In many workplaces, annual compliance training is standard. But employers can’t assume that an employee who completed that training successfully actually knows their stuff. With the help of AI, a ...

The company's continued shift away from per seat pricing models means "lower gross margin" services now, with a bet on larger ...

Teradata has announced general availability of its Data Analyst Agent on AWS Marketplace, bringing governance and ...

A new layer of “agent identity” is emerging to track ownership, enforce permissions and provide auditability as AI becomes an ...

Avaya hired Jeff Clarke as its new CEO, the company announced Monday. He will replace Patrick Dennis, who will transition ...

UC and security leaders must prepare for external AI agents by combining verifiable identity, ephemeral access and automated ...

The strongest productivity ratings were associated with more technical or task-specific applications, such as coding or ...

Zoom and contactSPACE have partnered to bring enterprise-grade outbound solution 4zoom to Zoom Contact Center. contactSPACE, ...

Products remain the price of admission, but as markets mature customers distinguish companies by how consistently they ...