Healthy conflict, managed well, can lead to better decisions, improved processes, and enhanced customer experiences.

Insurers increasingly deny reimbursements and call it "following policy". Shops must push back against these small changes ...

As vehicles get smarter, repair strategies must evolve. This ADAS e-book is designed to help shops do exactly that.

Company values and standards are how excellence is maintained and passed down through generations. But everything else is ...

What is the potential liability collision repair shops face with ADAS calibration, and how can they protect themselves?

With the limitations of photo-based estimates, shop operators can take a mediated, process-driven approach that clarifies the ...

Cascade Collision revamped its location by relocating to the neighboring lot and building a new, modern facility designed for ...

As the technician shortage persists, shop owners are finding that the most reliable path forward is developing talent ...

Discover how the latest advancements in waterborne refinish technology are transforming collision repair. Join PPG experts ...

The good news is that exit planning isn't really about leaving at all. It's about building a stronger business today, a ...

The evolving legal landscape, including EPA guidance and state right-to-repair laws, supports independent shops in accessing necessary diagnostic tools and information, but effective reimbursement ...