On 20 November 2025, the ACCC commenced a public inquiry to decide whether to extend, revoke, or vary the superfast broadband access service (SBAS) declaration, or whether to allow it to expire.

Consumers have the right to expect certain things when they buy a product or service. In consumer law, these basic rights are called consumer guarantees. These rights are protected under consumer law.

The first step is to contact the business itself to resolve the issue. Often a phone call or visit can fix the issue. If the business doesn’t fix your problem, there are other agencies that can help.