Faced with the ongoing challenge of reducing churn and increasing retention, video platforms have realized that customer acquisition alone isn't enough and nor is aggressive pricing. What's really ...

A lot of the time as brand specialists all that we ever think about; is selling more, getting more engagement, more views, ...

As the recent Verizon Business survey shows, most decision-makers have positive goals – and technology will be key to ...

Verizon Business data reveals SMBs expanding tech skills and leveraging AI for everything from social media strategies to ...

According to the Darke County Sheriff’s Dispatch, Verizon customers are experiencing issues when calling the 911 line. Dispatchers asked if you dial 911 and are met with an automated message, ...

Dispatchers asked if you dial 911 and are met with an automated message, please hit “1” immediately to be transferred to Dispatch. We will continue to follow this story.

The Belk department store chain is experiencing issues with some functions, affecting its ability to handle customer orders and returns, according to multiple media outlets. Belk could not be ...

San Diego's Public Utilities Department has drastically reduced customer wait times and cut its backlog of held water bills to help improve customer service issues. Chief Justice Roberts Sets ...

Going forward, Verizon's Executive Office has some good ideas that could prevent a rep from forgetting to mention certain things to a customer changing plans. One such idea would allow a rep to see a ...

at a meeting of the Bipartisan Working Group to address critical issues related to the recruitment and retention challenges facing federal, state, and local law enforcement. The group is Co ...

Based on Australia and New Zealand’s $58 billion ecommerce market and an average 24 per cent customer retention rate, Hurman estimates retailers are potentially leaving $2 billion on the table ...