Faced with the ongoing challenge of reducing churn and increasing retention, video platforms have realized that customer acquisition alone isn't enough and nor is aggressive pricing. What's really ...

New research from Verizon points to a startling growth in data breaches involving third parties. According to the Verizon ...

As the recent Verizon Business survey shows, most decision-makers have positive goals – and technology will be key to ...

Verizon Business data reveals SMBs expanding tech skills and leveraging AI for everything from social media strategies to ...

And even though the company acknowledged the impact of price increases on customer retention, it noted that the price adjustments were necessary, and expects churn to subside. CEO of Verizon Consumer ...

Verizon’s outlook for the remainder of the year is shaped by its focus on customer retention, expanding converged offerings, and managing cost pressures from industry and macroeconomic factors.

While subscriber decline raises customer retention concerns ... These dynamics not only challenge Verizon but also illustrate broader issues for global businesses in balancing growth, retention, and ...

Verizon will continue leaning into customer experience as one of its major differentiators as it looks to improve customer retention, which fell in first quarter 2025 after it increased prices ...

(AP Photo/Matt Rourke, File) By Kenrick Cai SAN FRANCISCO: Verizon said an AI assistant for the company's customer service representatives built using Google models had cut down on call times and ...

This integration is particularly beneficial for new customer care reps at Verizon, enabling them to resolve complex issues with greater confidence and leading to a significant improvement in issue ...

SAN FRANCISCO, April 9 - Verizon (VZ.N), opens new tab said an AI assistant for the company's customer service representatives built using Google (GOOGL.O), opens new tab models had cut down on ...

Some Verizon customers are receiving an unexpected $10 monthly discount per line after contacting customer support. Several Reddit users confirmed they were offered the loyalty/retention deal ...