LANDSTUHL, Germany – Maya Angelou once said, “You may not control all the events that happen to you, but you can decide not to be reduced by them.” This sentiment was put to the test on approximately ...

More businesses than ever are finding this the right time to invest in customer service training as we head into the post- (or, I should say, nearly post-) pandemic era. And they’re right to want to ...

In-service training is best for the workforce and industry, writes Alan Ackroyd The government is taking the wrong approach by teaching vocational qualifications in the classroom (Editorial, 15 March) ...