The Social Security commissioner frequently tried to shout over Democratic lawmakers during the occasionally raucous hearing.

SSA, much like the IRS, has temporarily reassigned many employees to mitigate staffing losses and address the agency's most urgent backlogs.

New Jersey business leaders say diverse workforces boost growth, innovation, hiring, retention and customer engagement.

A new billing system for Hot Springs utilities will leave users unable to pay online for at least 10 days late next month.

As part of an ongoing commitment to program improvement, student opportunity and fiscal responsibility, the Educational Service Center of the Western Reserve has announced that its Unique Like Me job ...

Four large water projects are underway in South Dakota, including a $150 million expansion of the Lewis & Clark Regional ...

Here’s a roundup of numbers from the last week — including how artificial intelligence will affect customer service jobs.

Quiq reports 12 best practices for call centers to enhance customer service, emphasizing empathy, efficiency, agent training, ...

Explore top Series 65 exam prep courses to boost your career as an investment advisor. Access engaging materials and expert ...

When David Townley was 10 years old, he saw the movie "Top Gun" and decided he had to become a Navy pilot. So he came up with ...