Although 911 dispatchers are not on the scene of the emergencies, they play an essential role in lifesaving communications ...

The artificial intelligence technology will evaluate call recordings based on standards set by dispatch center supervisors.

In moments of panic, knowing how to speak clearly can be just as important as knowing who to call. This collection highlights ...

The California Governor’s Office of Emergency Services has hired a vendor to aid in the transition to a new statewide 911 ...

Residents calling the nonemergency dispatch line in Anoka County could soon be greeted over the phone by Eric or Erica — not a real person but a new artificial intelligence assistant. Anoka County’s ...

Anoka plans to launch an AI dispatcher to handle all non-emergency calls, starting in mid-May. Officials with the county ...

A former detective shares a possible reason the Nancy Guthrie 911 call has been kept secret, raising new questions about the case and what may be withheld. Nancy Guthrie's 911 call remains unreleased ...

Carpentersville has notified QuadCom 911, the agency that provides emergency dispatch services, that it’s ending its contract with them effective May 2027 in a move projected to save about $2 million ...

ESCAMBIA COUNTY, Fla. -- A person died after a single-vehicle rollover crash early Saturday morning near the Walmart on Creighton Road.Police say the crash happ Pensacola animal rescue overwhelmed by ...

SAN DIEGO — They are the calm voice on the other end of a crisis—emergency dispatchers who help save lives every single day. During National Public Safety Telecommunicators Week, CBS 8 got a rare, ...