AI is taking the call. Discover how a $60,000 trial in Minnesota aims to keep 911 lines open when every second counts.

Although 911 dispatchers are not on the scene of the emergencies, they play an essential role in lifesaving communications ...

Calling emergency services isn’t one of those things most folks do regularly, and it’s not like it’s possible to just practice. However, it's still one of those skills that is still important to have ...

When you dial 911, every word you say matters. The line is designed to connect you with help in life-threatening situations, yet a staggering amount of calls aren't emergencies at all. In some cities, ...

PHOENIX — Phoenix has implemented artificial intelligence (AI) to streamline its 911 system, allowing human dispatchers to focus on life-threatening emergencies while AI handles routine non-emergency ...

SPRINGDALE, Ohio (WXIX) - Hamilton County unveiled a new emergency management and 911 communications facility in Springdale on Tuesday. The $24 million project has been years in the making, and county ...

Residents calling the nonemergency dispatch line in Anoka County could soon be greeted over the phone by Eric or Erica — not a real person but a new artificial intelligence assistant. Anoka County’s ...

Had an elderly lady in SC low country call and she was afraid someone had put a “root” on her, kinda like voodoo. Some white powder like flour had appeared on her porch and she didn’t know what to do.

ONSLOW COUNTY, N.C. (WNCT) — This week is National Public Safety Telecommunicators Week, and it honors and recognizes the people who answer your calls and get you the help you need. At the Onslow ...

PHOENIX (AZFamily) — Starting on Monday, 911 callers in Phoenix will hear a new option when calling in an emergency. Phoenix 911 operators on emergency and non-emergency lines will start asking “Do ...

Emergency dispatchers responding to calls from Phoenix residents now ask if the caller needs a behavioral health expert in addition to — or in lieu of — a police officer or firefighter. The move came ...