The company's continued shift away from per seat pricing models means "lower gross margin" services now, with a bet on larger long-term scaling potential.

Avaya hired Jeff Clarke as its new CEO, the company announced Monday. He will replace Patrick Dennis, who will transition ...

UC and security leaders must prepare for external AI agents by combining verifiable identity, ephemeral access and automated ...

A new layer of “agent identity” is emerging to track ownership, enforce permissions and provide auditability as AI becomes an ...

In many workplaces, annual compliance training is standard. But employers can’t assume that an employee who completed that training successfully actually knows their stuff. With the help of AI, a ...

The strongest productivity ratings were associated with more technical or task-specific applications, such as coding or ...

AI-generated survey panels provide faster, cheaper insight, but can be overly positive and behind on the latest data.

Zoom and contactSPACE have partnered to bring enterprise-grade outbound solution 4zoom to Zoom Contact Center. contactSPACE, ...

Companies can create multiple workspaces with access controls for users and AI agents, allowing different data governance ...

Although employees use AI daily, most think human oversight is necessary and output requires human verification.

Products remain the price of admission, but as markets mature customers distinguish companies by how consistently they ...