UC and security leaders must prepare for external AI agents by combining verifiable identity, ephemeral access and automated ...

UCaaS and CCaaS platforms release hundreds of new features every year. User adoption hasn't kept pace and the capability vs.

A new layer of “agent identity” is emerging to track ownership, enforce permissions and provide auditability as AI becomes an ...

The strongest productivity ratings were associated with more technical or task-specific applications, such as coding or ...

Companies can create multiple workspaces with access controls for users and AI agents, allowing different data governance ...

Zoom and contactSPACE have partnered to bring enterprise-grade outbound solution 4zoom to Zoom Contact Center. contactSPACE, ...

OpenAI launched a platform targeted at helping enterprises deploy, control and maintain AI agents across company workflows.

Services, including hybrid cloud, made up a large amount of IBM’s revenue growth as the tech vendor bet on helping clients ...

Most companies use AI in their daily workflows, but fewer than one in five can quantify its benefits. The key is figuring out ...

Products remain the price of admission, but as markets mature customers distinguish companies by how consistently they ...

If an organization doesn’t have a fast, secure way to pull the plug and switch AI platforms, there are operational and ...

Although employees use AI daily, most think human oversight is necessary and output requires human verification.