Healthy conflict, managed well, can lead to better decisions, improved processes, and enhanced customer experiences.

Insurers increasingly deny reimbursements and call it "following policy". Shops must push back against these small changes ...

Company values and standards are how excellence is maintained and passed down through generations. But everything else is ...

Cascade Collision revamped its location by relocating to the neighboring lot and building a new, modern facility designed for ...

What is the potential liability collision repair shops face with ADAS calibration, and how can they protect themselves?

As the technician shortage persists, shop owners are finding that the most reliable path forward is developing talent ...

The good news is that exit planning isn't really about leaving at all. It's about building a stronger business today, a ...

PPG has launched the PPG Quickline waterborne refinish system. According to a news release, the new portfolio of basecoats, undercoats, clearcoats, toners and ancillary products are designed to help ...

With the limitations of photo-based estimates, shop operators can take a mediated, process-driven approach that clarifies the ...

As vehicles get smarter, repair strategies must evolve. This ADAS e-book is designed to help shops do exactly that.

The National Auto Body Council announced the opening of nominations for the NABC Community Partner Award, which recognizes NABC charitable partners who are doing outstanding work nationally or in ...