Healthy conflict, managed well, can lead to better decisions, improved processes, and enhanced customer experiences.
Insurers increasingly deny reimbursements and call it "following policy". Shops must push back against these small changes ...
Company values and standards are how excellence is maintained and passed down through generations. But everything else is ...
What is the potential liability collision repair shops face with ADAS calibration, and how can they protect themselves?
With the limitations of photo-based estimates, shop operators can take a mediated, process-driven approach that clarifies the ...
PPG has launched the PPG Quickline waterborne refinish system. According to a news release, the new portfolio of basecoats, undercoats, clearcoats, toners and ancillary products are designed to help ...
As vehicles get smarter, repair strategies must evolve. This ADAS e-book is designed to help shops do exactly that.
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