Could Whatsapp become the West's first superapp? Its recent integration of business services suggests it wants to be, writes Paul Armstrong.

Charles Taylor InsureTech, a technology partner to the insurance industry, has introduced autonomous AI agents — known as ...

Businesses can now communicate with customers via WhatsApp voice calls, video calls and voice notes, plus more AI agents have ...

WhatsApp is rolling out a new AI-handoff tab to the chat filters on its business platform which is designed to enhance ...

WhatsApp announced it's introducing the ability for large businesses to reach customers through voice calls, which will allow ...

Small businesses could already use WhatsApp to call customers; but until now, larger companies were left out. With this new ...

Additionally, the platform is rolling out voice calling and unified campaign management to better support businesses using ...

With CXone Mpower's Copilot and Expert features, Staysure aims to provide “real-time”, AI-driven support to its customer ...

Meta has upgraded the WhatsApp Business platform with AI chat support, voice and video calling, and a centralised system.

Meta has introduced AI features for WhatsApp, which would help enhance its business capabilities.On Tuesday, July 1, the tech ...

WhatsApp is rolling out new features to make it easier for businesses to reach customers, manage campaigns, and offer support ...

Meta has announced major upgrades to its WhatsApp Business platform at its annual Conversations event, which will enable ...