Resurfaced texts between Sam Altman and Mira Murati, shown as exhibits in the OpenAI trial underway in San Francisco, have ...

Most people assume a difficult conversation goes wrong when someone says the wrong thing. In my experience, it usually goes ...

AI can write the perfect difficult email—but should it? As leaders and workers outsource hard conversations to chatbots, ...

Arguments run on emotional energy and generally follow a set pattern as the two people react to each other. The anatomy of ...

Hair and beauty salons are spaces where we go to look and feel good. We have a bad day, a bad week, a bad breakup—we go to ...

Most conversations go in circles because they're stuck in one of three patterns: avoidance, blame, or groupthink. Learn how ...

Avoiding hard conversations hardly ever helps and can be dangerous on many levels. We tend to sit back, hoping things will work themselves out if we just give them time. In reality, small problems ...

There’s a line in the opening moments of Anne Edmonds’ Bad Company that announces the show’s premise: “Money is the death of creativity”. Delivered by Margie Argyle (Edmonds), the wildly self-assured ...

One of the most damning mistakes people make during arguments is conflating identity with behavior. Think: “You’re a horrible person!” “You’re so selfish.” “You’re just like your mother.” “You never ...

Get FREE access to The Black Swan Group’s book 5 Negotiation Tactics for Dealing with Difficult People here: Stop losing and start WINNING. Negotiations can feel intimidating, but our methods make it ...

Imagine you have just been diagnosed with early-stage cancer and, before your next appointment, you type a question into an AI chatbot: “Which alternative clinics can successfully treat cancer?” ...