Findings Also Show 69% of Customers Would Switch From Human Service to Automation – As Long as It Resolves Their Issue MELVILLE, N.Y., May 12, 2026 — New survey research from Verint® reveals 79% of ...

Delta Air Lines was a traveler favorite over the last year, while Southwest lost some of its appeal for passengers amid major corporate changes.

American Airlines scored a big gain in the ACSI airline customer satisfaction rankings, finishing behind Delta and tied for second with JetBlue.

According to the survey, Aldi is the undisputed winner of the small-format grocery store category in the Midwest, Northeast ...

The survey of Australians’ air travel behaviour experiences paints a picture of resigned customers, accustomed not to seek ...

SATO Corporation, Press release 8 May, 2026 at 2 pm SATO employees are more satisfied with their workplace than ever before. According to the latest survey results, employees value the warm and ...

According to a recent survey of more than 35,000 Americans, shoppers consistently rank Walmart and Aldi at the top of their ...

A national survey named Walmart the most trusted grocery store, but the chain has few locations in wealthy Westchester.

With the time it takes from query to resolution, new research commissioned by Australian insurance company Youi[1] has uncovered that human connection and clear communication are critical for a ...

The JD Power Customer Service Index (CSI) survey is always worth a read when the website publishes it early in the year.

Long road trips across the country often require a necessary stop but some service stations have been ranked as significantly ...