Inbound marketing and customer relationship management platform HubSpot Inc. today introduced Breeze, the company’s ...

Gartner’s analysts detailed the different approaches to adopting AI at the Gartner IT Symposium/Xpo in Australia.

Net Promoter Scores (NPS), customer satisfaction scores (CSAT) and customer effort scores (CES) are the three basic KPIs of ...

See how the MarTechBot responds to a prompt and how the prompt can be improved. Today: calculating marketing efficiency with ...

AI can transform your CX strategy by enabling a unified customer experience and ensuring consistency and personalization ...

The rise of smart factories is reshaping the manufacturing landscape, driven by the integration of Artificial Intelligence ...

Running a small business means juggling many tasks, and keeping track of all your contacts can be overwhelming. Contact ...

For dealers, connections with car shoppers can happen in a myriad of ways. Traditionally, business cards are the go-to tool ...

Insurance has made strides in improving customer interactions, but more work remains to be done-and the stakes are growing higher. This Talkdesk Research™ report, based on a survey of insurance CX ...

Altogether, an effective Customer Reference Management system enhances sales performance and builds lasting customer trust.

The importance of automation and Customer Success Management (CSM) tools has become increasingly prominent in contemporary ...

"Customer experience management is a business function rooted in continuous improvement, which means change," said Jeff ...