Heathrow and Salesforce launched AI assistant Hallie to manage customer inquiries, boosting efficiency at the UK's busiest ...

Constant Contact, a leading digital marketing partner trusted by small businesses and nonprofits, today announced the ...

Twilio brings orchestration, memory and intelligent to call and message workflows, along with an API-centric, plug-and-play ...

SharonAI Holdings, Inc. Class A Common Stock (NASDAQ:SHAZ) used its first earnings call as a Nasdaq-listed company to ...

Tuesday, May 12, 2026 at 5 p.m. ET President and Chief Executive Officer — Mark R. Newcomer President, Patient Affordability ...

Encore JV1 will support VA contact center operations, providing benefits assistance and customer service for veterans and ...

One AI agent now handles both phone and chat support, sharing knowledge, actions and escalation logic across channels.

The company's RingCX platform customer base increased by 70% year-over-year, with most utilizing RingCentral's AI offerings.

DUBAI, U.A.E. - May 04, 2026 - PRESSADVANTAGE - TabaTalk, a cloud contact center platform designed for the GCC region, ...

If your BPO partner is still billing you by the hour in 2026, they are charging you for their own technical obsolescence.

Rapidly accelerating demand from AI and data centers is driving that growth, with Charlotte emerging as a major hub, the CEO ...

Qualcomm CEO Cristiano Amon said that it would begin shipping data center chips to "a large hyperscaler" ahead of schedule, and called a bottom in China sales.