The initiative is in line with du's strategic focus on developing local talent and creating meaningful career pathways for ...

Child-exploitation arrests at San Diego’s cruise port emphasize the point: No safety policy works if parents are absent from ...

If your BPO partner is still billing you by the hour in 2026, they are charging you for their own technical obsolescence.

The BPO industry in the Philippines is not transitioning to Outcome-Based Pricing because it is fashionable. It is ...

One AI agent now handles both phone and chat support, sharing knowledge, actions and escalation logic across channels.

Sagent unveiled Dara AI tools at Ignite. RegIQ scans for CFPB, FHA, Fannie and Freddie updates, and Ask Dara has live loan ...

We're looking at several undrafted rookie free agents who could earn a spot on the Chicago Bears' 53-man roster this summer.

With money for new police officers and firefighters, and road and sidewalk repairs, the city of Lansing's next budget is ...

AI is lowering the cost of deception while increasing its precision. Americans are bombarded with robocalls - roughly 4 billion to 5 billion a month - despite decades of regulation. The Federal ...

The CX platform will provide real-time insights out-of-the-box, enable human and AI collaboration and access to third-party ...

Ever wonder what happens to abandoned Spirit Airlines planes? One man in Arizona was tasked with repossessing them. (Mike ...

Eileen Wang, 58, published news articles sent by the People’s Republic of China that were considered propaganda.