Insurers increasingly deny reimbursements and call it "following policy". Shops must push back against these small changes ...

Healthy conflict, managed well, can lead to better decisions, improved processes, and enhanced customer experiences.

What is the potential liability collision repair shops face with ADAS calibration, and how can they protect themselves?

Certified Collision Group (CCG) appointed Michael Horne as Chief Financial Officer, effective July 20, according to a news release. Horne joins CCG's executive leadership team as the company continues ...

The good news is that exit planning isn't really about leaving at all. It's about building a stronger business today, a ...

Cascade Collision revamped its location by relocating to the neighboring lot and building a new, modern facility designed for ...

As the technician shortage persists, shop owners are finding that the most reliable path forward is developing talent ...

With the limitations of photo-based estimates, shop operators can take a mediated, process-driven approach that clarifies the ...

You don’t get to nearly a century in business without doing some things the same way. Company values and standards are how excellence is maintained and passed down through generations. But everything ...

As vehicles get smarter, repair strategies must evolve. This ADAS e-book is designed to help shops do exactly that.

Operators in the U.S. collision repair industry know there are many different kinds of players in the industry. Within one geographical area, there are collision repair enterprises with highly ...