Uruguay is the least corrupt country in Latin America, while Venezuela ranks among the region’s most corrupt, according to the 2025 Corruption Perceptions Index (CPI) published by Transparency ...

The BPO and ITO industries are a key part of Trinidad and Tobago’s knowledge economy, but it remains smaller compared with other Caribbean countries such as Jamaica and the Dominican Republic. That’s ...

The merger of Nasdaq-listed tech firm NICE with Germany’s Cognigy is pushing customer experience services further toward automation, combining agentic AI with conversational AI. NICE specializes in ...

Owner Resource Group (ORG) has exited its investment in Bill Gosling Outsourcing (BGO), selling its entire stake to Chicago-based private equity firm Frontenac, marking a new phase of ownership for ...

Nearshore IT services provider Softtek has announced a leadership transition, appointing David Jiménez as Chief Executive Officer, a role held for over 26 years by Blanca Treviño. Treviño will move ...

On July 7, 2026, Jamaica’s premier industry body, GSAJ (Global Services Association of Jamaica), did something it hadn’t done ...

The Jamaican government has announced a sweeping crackdown on lottery scamming, describing the crime as a growing threat to ...

There was a time when business and IT service providers acted as 'invisible vendors'. Not anymore. A string of lawsuits in ...

The sexual abuse and forced religious conversion allegations at the Nashik BPO unit linked to Tata Consultancy Services (TCS) ...

Guatemala, the largest economy in Central America, has one of the region's most vibrant outsourcing ecosystems. However, it ...

The Philippines' BPO industry is facing a challenge few expected: services export revenue is still rising but employment ...

Many Latin American currencies are expected to strengthen further against the U.S. dollar over the next 12 to 18 months.