There was a time when business and IT service providers acted as 'invisible vendors'. Not anymore. A string of lawsuits in ...

The BPO and ITO industries are a key part of Trinidad and Tobago’s knowledge economy, but it remains smaller compared with other Caribbean countries such as Jamaica and the Dominican Republic. That’s ...

Owner Resource Group (ORG) has exited its investment in Bill Gosling Outsourcing (BGO), selling its entire stake to Chicago-based private equity firm Frontenac, marking a new phase of ownership for ...

Panama and Costa Rica have joined hands to develop a cross-border railway network across Central America—a project analysts believe could reshape regional logistics and unlock new economic ...

Nearshore IT services provider Softtek has announced a leadership transition, appointing David Jiménez as Chief Executive Officer, a role held for over 26 years by Blanca Treviño. Treviño will move ...

The Philippine BPO industry is shifting away from traditional hourly billing as AI changes the economics of customer service operations.

The Philippines' BPO industry is facing a challenge few expected: services export revenue is still rising but employment ...

Colombia will soon inaugurate a new president-elect, and the outsourcing industry is watching closely with cautious optimism.

The sexual abuse and forced religious conversion allegations at the Nashik BPO unit linked to Tata Consultancy Services (TCS) ...

Guatemala, the largest economy in Central America, has one of the region's most vibrant outsourcing ecosystems. However, it ...

Latin America's mergers and acquisitions (M&A) market saw fewer but significantly larger transactions in the first half of 2026.

The Philippines is urging BPO employees to transition to remote work as the nation grapples with severe fuel and electricity shortages triggered by the war in Iran. While the government pushes for ...