What are the best ways to handle medical device customer complaints? Failure to adequately put complaint procedures in place has been a relatively common reason for the FDA to issue a warning letter.

Customer Relationships - No business is perfect, and sometimes, a product or service fails. So, what's the best way to reach out to customers and handle their complaint?

Be careful what you say when trying to defend yourself when a customer complains because sometimes it can be far more offensive than you realize.

Bank complaints handling continue to let down customers. Three quarters of customers with a grievance against their bank make a complaint, but fewer than half of those who complain (47 per cent) are ...

Unhappy customers happen everyday. This is why it is so important to make sure you do everything you can to turn a frown upside down.

“Our customers and prospects are the first people to realize we’re failing, so every new client interaction starts with an openness that pushes the complaints door wide open,” he says.

Solving customer complaints at first contact means better customer satisfaction and retention. That is the goal, but how do you get there? What steps can you take to improve your first-touch ...

“FSIS has placed renewed emphasis on industry responding to customer complaints of foreign materials in meat and poultry and, as required, reporting those incidents to the agency within 24 hours ...

Facebook has apparently made good with the New York State attorney general who has been investigating the site’s response and handling of complaints as part of a child safety probe. As we ...