The Net Promoter Score (NPS)—the biggest example of management snake oil ever created—has finally run its course. Bain has come up with a new metric—Earned Growth Rate—which measures ...

The future will really belong to firms that treat talent as infrastructure and invest with urgency, otherwise more firms will ...

Is the Net Promoter Score dead? Why it may be time to look beyond this metric I believe today’s customer journey has become too complex and nuanced than this measurement can handle on its own.

Your Net Promoter Score Is Vital to Your Business. Here's What It Is and How to Improve It. In this modern age, there's no excuse for a bad net promoter score.

Of all the customer-satisfaction metrics, Net Promoter Score (NPS) is the real McCoy. Probably because NPS influences a company’s bottom line. That’s the theory anyway.

Looking at the foundational principles of the Net Promoter Score (NPS), one of the most common customer experience metrics.

One way to know is through an Employee Net Promoter Score (eNPS), which plays off the customer engagement metric called Net Promoter Score (NPS).

Like NPS, the calculation of Net Sentiment is based on attributing a score to each customer interaction.

To find out your company’s Net Promoter Score, all you have to do is ask your customers one simple question. That question can tell you a lot about where you stand in terms of customer loyalty.

Fred Reichheld, the creator of net promoter score, cites an unlikely passage in lauding the merit of NPS.