What changes when a country devotes itself to servicing the businesses of other countries? Call centers are big business in the Philippines. As a doctoral student, I researched the industry there ...
Under Filipino President Rodrigo Duterte, labor unions in the Philippines have experienced arrests and brutal backlash for speaking out against the repression of labor activists as well as poor ...
If you make a call to a customer service agency, say, because you’re having problems with your service provider—Comcast, perhaps, or AT&T—there’s a good chance you’ll be connected to a call center ...
If your BPO partner is still billing you by the hour in 2026, they are charging you for their own technical obsolescence.
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