Why Customer Service Representatives Might Be Deliberately Making Your Experience Worse Former reps reveal what they say happened at the other end of the phone.

Using the enhanced AI boosted the productivity of customer service representatives at a Fortune 500 software firm by 14%, according to the first study to examine the emerging technology's use by ...

Customer service and customer experience (often referred to as CX) are two important terms that business owners and brands need to understand in order to thrive in today's competitive marketplace.

This latest shift empowers customers by giving them unprecedented control over their data and their interactions with the ...

A Cedar Rapids Hy-Vee employee is being recognized for outstanding customer service with the company’s top honor Tuesday.

While customer support has been considered a top use case for generative AI ever since OpenAI’s ChatGPT chatbot debuted in 2022, it is also fraught with risks, said Sanketh Balakrishna, an ...

DIGIPLUS Interactive Corp. is expanding its customer support operations with plans to grow its team to 450 members by yearend to better serve more than 40 million registered users.