Occasion purchasing: It’s fairly easy to track spending habits on seasonal events, such as holidays (Christmas, Thanksgiving, ...

This latest shift empowers customers by giving them unprecedented control over their data and their interactions with the ...

Who has America’s best customer service? Here is a list of the top-ranked companies. The rankings, according to USA TODAY and Plant-A Insights Group, recognize winners across 67 sectors.

I know I'll fold as soon as a customer representative says they can't help me, and I feel like I've lost before even trying. But there is a way to actually get what you want when you're calling ...

DIGIPLUS Interactive Corp. is expanding its customer support operations with plans to grow its team to 450 members by yearend to better serve more than 40 million registered users.

One call centre expert has now revealed the worst times to phone customer service - and it could save you from sitting in a ...

NPR's Juana Summers speaks with former customer service executive Amas Tenumah, author of Waiting for Service, on recent surveys showing Americans' dissatisfaction at record highs.

Customer service and customer experience (often referred to as CX) are two important terms that business owners and brands need to understand in order to thrive in today's competitive marketplace.

Customer service is at the core of customer experience, and has arguably seen more change and elevated importance over the past years than any other business function, this according to the 2022 ...