Customer Service Etiquette Tips. By following customer service etiquette tips, a customer service associate can establish a professional tone to the call, help calm an angry customer, get customers ...

5 Tips for Customer Care. Providing poor customer service is likely to have a detrimental effect on your bottom line, no matter how impressive the product or service your company sells. According ...

Customer verbatim is collected through these connect points to encourage free expression of opinion by customers. Such verbatim data is generally of high value and is typically analyzed using Natural ...

Organizations are placing increased emphasis on identifying individuals with customer service orientation. In the present investigation we test whether interpersonal skills, as measured through ...