I know I'll fold as soon as a customer representative says they can't help me, and I feel like I've lost before even trying. But there is a way to actually get what you want when you're calling ...

Local woman warns shoppers about new customer service representative scam PITTSBURGH (KDKA) — A local woman is issuing a warning about a new potential scam involving Amazon.

That’s when the story takes a positive turn. When my mom called Chewy, the customer service representative was helpful and empathetic. But what they did next went far beyond expectations.

Of the roughly 3 million customer service agents in the U.S., about 1.2 million exit those jobs every year, and abusive customers are a key reason.

A 47-year-old customer-service representative for Southwest Airlines says it's been a challenge. They've worked there since 2008 and the airline pays them $30 an hour.