Internal customer service is when the support staff serves the attorneys in a law firm. (It's also when the attorneys turn around and provide customer service to their support staff.) It’s when ...

"The secret of good customer service is simple," Dada says: "Listen to your customer. Little things are what it's all about, and the perception of the customer is as important as the reality." Writer: ...

Put your customer service policy in writing. Theseprinciples should come from you, but every employee should knowwhat the rules are and be ready to live up to them. It doesn’t haveto be elaborate.

Customer service is philosophical. It’s part of the culture. Everyone, from the CEO to the most recently hired employee, is part of customer service and, for that matter, the customer experience.

1. There’s no clear definition of what customer service looks like in the organization. You can’t just say, “Let’s give great customer service.” You have to define what it is, what it ...

While tactical customer service measures are typically managed by a single company department, strategic customer service innovations — that is, those that reflect what the customer is actually ...