This latest shift empowers customers by giving them unprecedented control over their data and their interactions with the ...

A career in customer service can be challenging and service agents' efforts are often underappreciated across the organization.

Sendbird Inc., the AI communications platform trusted by the world's largest brands, today announced the availability of ...

The luxury retailer is building off of NLX and Amazon Web Services technology to aggregate data for customer service agents ...

As customer expectations evolve, businesses are seeking more advanced AI solutions that can bridge the gap between automated ...

Consumers today have high expectations for customer service. They want service that is fast, personalized, and available wherever they are. Companies want to provide great service, but with new ...

CEO Brian Chesky said Airbnb started with customer service but that the app's AI agents will soon be able to search and book ...

Explore how an AI-powered platform automates workflows and enhances customer interactions, giving businesses a competitive edge.