This latest shift empowers customers by giving them unprecedented control over their data and their interactions with the ...

Compare features, AI scoring, compliance and integrations to pick QA tools that boost CX and agent performance.

The luxury retailer is building off of NLX and Amazon Web Services technology to aggregate data for customer service agents ...

Our AI Agents empower any organization to save time and money on customer service while providing friendly, 24–7 support to their customers." To learn more and create your free AI Agent today ...

CEO Brian Chesky said Airbnb started with customer service but that the app's AI agents will soon be able to search and book ...

Customer Service On The Automation Chopping Block Creating fully refined AI is more important than just implementing new AI as a shiny new tool, no matter where it’s applied.