Healthy conflict, managed well, can lead to better decisions, improved processes, and enhanced customer experiences.

Company values and standards are how excellence is maintained and passed down through generations. But everything else is ...

Insurers increasingly deny reimbursements and call it "following policy". Shops must push back against these small changes ...

What is the potential liability collision repair shops face with ADAS calibration, and how can they protect themselves?

As the technician shortage persists, shop owners are finding that the most reliable path forward is developing talent ...

Cascade Collision revamped its location by relocating to the neighboring lot and building a new, modern facility designed for ...

The good news is that exit planning isn't really about leaving at all. It's about building a stronger business today, a ...

With the limitations of photo-based estimates, shop operators can take a mediated, process-driven approach that clarifies the ...

Operators in the U.S. collision repair industry know there are many different kinds of players in the industry. Within one geographical area, there are collision repair enterprises with highly ...

PPG has launched the PPG Quickline waterborne refinish system. According to a news release, the new portfolio of basecoats, undercoats, clearcoats, toners and ancillary products are designed to help ...

As vehicles get smarter, repair strategies must evolve. This ADAS e-book is designed to help shops do exactly that.