In a broad sense, artificial intelligence (AI) uses computers and machines to simulate human decision-making and thinking. More modern definitions of AI describe it as the ability of a machine to ...

We invite you to visualize the story in the above graphic (Figure 1). You answer your house door to find your friend sopping wet from a surprise rainstorm. Would you act as if the situation were ...

Imagine it’s 7:00 a.m. Your phone, lying quietly on your bedside table, suddenly lights up, and your alarm rings. You sit up, turn off the alarm, and pick up your phone. Before you fully awaken or ...

A DoGo map is a lightweight tool that provides an overview of the information architecture (IA) of a website or system. By blending a site map with a flowchart, a DoGo map creates an efficient way for ...

Note: This is a two-part article. Part Two will appear in our next 19.1 issue. Our news feeds today are rife with ethical issues as they relate to the ever-increasing technologies we use. Self-driving ...

Recently, I worked with a health insurance company to build a custom solution for care managers. Our key stakeholder (product owner) at the company had a nursing background and was excited to work ...

Curiosity is powerful. Psychologists tell us that curiosity enhances intelligence and increases perseverance. Being curious propels us to deeper engagement, superior performance, and more meaningful ...

Figure 1. There’s much more to the user experience of a library than navigating the stacks. (Credit: Mauricio Lazo/UH Libraries) Libraries may not be the first thing that comes to mind when thinking ...

“It doesn’t appear to me that it poses such a huge security risk. I don’t work for the state department and I am not sending sensitive information in an email. So if you want to steal the message ...

I have always been enthusiastic about people; it’s exciting to see how everyone is different, from what inspires them to what they dislike, to their individual personal preferences. As a designer, ...

We have mentored dozens of UX practitioners and grad students over the years, and we have found that what most mentees are looking for is coaching or advice. The questions they have fall into ...

One of the most exciting career transitions one can go through, regardless of the discipline, is from individual contributor to manager. Becoming manager of a user experience team adds to that already ...