Equifax, a provider of data, analytics and technology solutions for the financial sector, has agreed to acquire Mexico-based ...

Boston Scientific Corporation, an American producer of medical devices, has expanded its presence in Costa Rica with the opening of a new shared services center in the Zona Franca América, Heredia.

The BPO and ITO industries are a key part of Trinidad and Tobago’s knowledge economy, but it remains smaller compared with other Caribbean countries such as Jamaica and the Dominican Republic. That’s ...

Owner Resource Group (ORG) has exited its investment in Bill Gosling Outsourcing (BGO), selling its entire stake to Chicago-based private equity firm Frontenac, marking a new phase of ownership for ...

Uruguay is the least corrupt country in Latin America, while Venezuela ranks among the region’s most corrupt, according to the 2025 Corruption Perceptions Index (CPI) published by Transparency ...

The merger of Nasdaq-listed tech firm NICE with Germany’s Cognigy is pushing customer experience services further toward automation, combining agentic AI with conversational AI. NICE specializes in ...

Nearshore IT services provider Softtek has announced a leadership transition, appointing David Jiménez as Chief Executive Officer, a role held for over 26 years by Blanca Treviño. Treviño will move ...

The annual Nexus conference is the single-most influential gathering of industry professionals in the Nearshore market. The conference takes place in October every year – in the Miami, Florida area.

BPO firms are now finding that lower payroll expenses are being offset by the cost of deploying, maintaining and improving AI ...

There was a time when business and IT service providers acted as 'invisible vendors'. Not anymore. A string of lawsuits in ...

The Jamaican government has announced a sweeping crackdown on lottery scamming, describing the crime as a growing threat to ...

The Philippines' BPO industry is facing a challenge few expected: services export revenue is still rising but employment ...