SAN FRANCISCO, March 11, 2026 /PRNewswire/ -- Zendesk expects autonomous AI to handle more service interactions than humans this year, marking a structural shift in customer service. To lead this ...

Zendesk has appointed Tifenn Dano Kwan, a serial enterprise SaaS CMO with stints at Amplitude, Dropbox, Collibra, and SAP, as its new chief marketing officer. The hire comes as Zendesk races to ...

As AI agents take on more of the customer journey, voice remains a critical channel for customer service. Zendesk research shows voice still represents 40% of contact center volume and is growing, ...

Customer service and sales software provider Zendesk Inc. today announced that it plans to acquire artificial intelligence software for customer support teams startup Forethought Technologies Inc. for ...

Zendesk has taken a significant step toward enhancing its employee service offerings by acquiring technology and talent from beams, a Berlin-based Work Intelligence startup. This development promises ...