This is a comprehensive list of best project management ticketing systems, covering standout features, pricing, and more. Use this guide to find your best fit. Project management software has ...

Every professional knows that technology can malfunction at any time and in unexpected ways. When things go wrong, end users — whether employees or customers — need a way to report the issue to a ...

Help desk automation is a billion-dollar industry, and one of the most likely to be disrupted by tech built upon AI. Major players like Zendesk, ServiceNow, and Freshworks currently dominate the space ...

Whether you’re on the IT team at a company or work for a managed service provider (MSP), a help desk ticketing tool is a must for providing solid tech support. These applications give IT staff and end ...

TAMPA, Fla., August 14, 2024--(BUSINESS WIRE)--Syncro, a leading B2B SaaS company serving the managed service provider (MSP) and IT markets, today announced the commercial availability of its ...

Businesses must have efficient ticketing systems when the consumer experience is crucial. The proper service management software can revolutionize how companies respond to support inquiries, resulting ...

Supportbench enhances its ticket management system with AI-powered routing, SLA controls, and customizable dashboards for B2B support teams. The Customer 360 feature gives agents full visibility into ...

I'm at the cusp of a huge move up in my career, and I could use some perspective from some others in IT. By title, I'm currently a Network Administrator, although my responsibilities are those of a ...