The help desk software market is growing rapidly as businesses of all sizes adopt new technologies to improve customer satisfaction and streamline operations. In this guide, we will help you choose ...

Enterprise cloud powerhouse Salesforce has launched Desk.com, a savvy customer support application that connects agents with e-mail, phone calls, and social channels, the company announced Tuesday.

Assembled, which bills itself as a workforce management platform for customer support teams, today announced that it raised $51 million in a Series B funding round led by New Enterprise Associates, ...