By Mohammed ALI Yes, in literature and in practice, differences exist regarding customer service, service failures, and ...

In the past several years, with the deep challenges that the COVID pandemic presented, along with economic hardships, extreme demands at work and at home, workforce reductions and more, it’s become ...

Empathy was once considered too soft and squishy for the world of work, but decades of research have shattered that myth. Empathy includes three pieces: sharing others’ experiences, trying to ...

Empathy is essential in customer service, but it isn’t always enough. Your organization must embody the empowered behavior that being empathetic can require. One approach that’s good on paper but ...

More businesses than ever are finding this the right time to invest in customer service training as we head into the post- (or, I should say, nearly post-) pandemic era. And they’re right to want to ...

GeekWire chronicles the Pacific Northwest startup scene. Sign up for our weekly startup newsletter, and check out the GeekWire funding tracker and VC directory. by Richard Yonck on Jul 17, 2021 at ...