Live Chat Communication is Cheaper Offering the option of live chat communication can significantly lower the costs of the brand’s customer service. So much so that it is 50% cheaper than traditional ...

Today, live chat is growing into the preferred customer service channel for many customers. Yes, live chat is increasingly becoming critical. But doing it wrong carries a number of risks.

Customer service interactions, at their core, are really human interactions that should be empathetic and efficient in solving issues and addressing customers’ needs.

Exceptional customer service is the backbone of sustainable revenue growth. It fosters loyalty, encourages repeat business and generates positive word-of-mouth referrals.

Leadership Five Live-Chat Mistakes Your Customer Service Team Is Probably Making Right Now Jan 05, 2018, 06:30am ESTJan 05, 2018, 06:30am EST Shutterstock ...

And, there’s plenty of stats to explain why customer service is such a big deal: A whooping 89% of consumers have stopped doing business with a company after they experienced poor customer service.

Audible customers in the U.S. will be able to say, “Alexa, Call Audible,” to talk with a customer service agent about books or resolve technical issues, among other requests.

If you're planning for a surge in traffic and sales, good customer service will set you apart. Here are seven apps you can use to handle emails, texts, calls, and chats from customers.

According to a recent Discover and Dynata survey, 95% of Americans prefer engaging with a live customer service agent instead of a customer service bot. See the full 30 second “Robots” ad here.

The customer service line is available 24 hours a day, seven days a week and can help with audiobook recommendations, exchanges, technical problems and Audible app setup.

Whether any automatic or text service will have an option to switch to a live service agent remains to be seen. But as some people know - perhaps not the majority, but many - not every question has a ...