Turning the tables on offshore trends, a call center company with operations in India aims to acquire a U.S. facility. iSeva, an Irving, Texas-based company that provides call center services from a ...

A new call center just opened in Navi Mumbai, India. It won’t be making the headlines for being a new monster facility with impressive clients and well-known managers. But this modest business, Purple ...

An undercover TV investigation claims to have infiltrated criminal gangs selling thousands of U.K. credit card and passport details for as little as $9.50 each from offshore call centers. The ...

Challenges facing new offshore call centers can spill over and impact clients and customers of those clients. Driven by cost considerations and the availability of personnel, U.S. firms are ...

The trend of Americans and Canadians buying call centers in India is driven by the low cost of these facilities and by the speed with which buyers can begin using them. Thefirst article in this series ...

TLDR: Indians who work in these call centers have the opportunity to earn dramatically more than their country's median wage. $5000/yr at $2/hr is comfortably middle class in India. The cost is that ...

Challenges facing new offshore call centers can spill over and impact clients and customers of those clients. Driven by cost considerations and the availability of personnel, U.S. firms are ...