LANDSTUHL, Germany – Maya Angelou once said, “You may not control all the events that happen to you, but you can decide not to be reduced by them.” This sentiment was put to the test on approximately ...

More businesses than ever are finding this the right time to invest in customer service training as we head into the post- (or, I should say, nearly post-) pandemic era. And they’re right to want to ...

In the hospitality and catering industry, customer service training is arguably the most vital category of instruction that management and employees ever receive. Businesses in this field include ...

A costly and common mistake is to think of customer service training as essentially “trade school” or “tactical training.” The trade skill, technical, and transactional aspects of customer service—how ...

In-service training is best for the workforce and industry, writes Alan Ackroyd The government is taking the wrong approach by teaching vocational qualifications in the classroom (Editorial, 15 March) ...