I had been waiting all week to talk to a coworker about something urgent, so when we finally planned to meet at the coffee shop, I was relieved. I walked in, eager to share, but before I could tell ...

Small talk often gets a bad rap. It can feel awkward, superficial and pointless at times — if you're doing it wrong. But it's one of the most powerful tools in your arsenal to build relationships, ...

Nia Cho, a Korean barista and YouTuber based in London who likes to chat with customers, noticed a glaring difference in how Westerners and Koreans respond to a question: "How are you?" “While working ...