Q: I booked a prepaid, nonrefundable rental car through Hotwire recently. Then, a few days later, I booked another car for the same dates by mistake.

A: I can think of a few things. But before I share them with you, let’s have a look at the actual terms of your Hotwire booking. Hotwire is referred to as an “opaque” travel site because you ...

So here’s the mystery. I contacted the Sheraton, and it says Hotwire didn’t pay it for the room. Hotwire is unreachable. I have spent hours and hours trying to recover the extra $194 I had to pay.

“Consumers should be aware that the only legitimate way to book travel on Hotwire is through its website: www.hotwire.com, or by calling the customer care number: 1-866-468-9473,” Hotwire said ...

Jennifer Holland prepays for a hotel room on Hotwire.com. But a severe storm threatens to wash out her vacation. Holland wants the travel site to give her a rain check, but it won’t, insisting ...