(More on creating superior customer service and a superior customer experience in retail banking here.) • B2B: Here customer service is ultra-important, because any lost B2B client is a tragedy.

What separates good companies from not-so-good companies are the things they do once a problem occurs. That is where companies with customer service as a core value will shine.

But good customer service is just as important in medicine as it is in any other field, and because people's health is so important, bad medical care or shoddy customer service might cause clients ...

Yet a few weeks ago I was reminded about the most important facet of customer loyalty out there -- good old-fashioned customer service. Written by Jennifer Leggio, Contributor May 7, 2009, 4:27 a ...

Customer service skills comprise the knowledge, tactics and understanding needed to make customers as satisfied as possible. Here are 12 essential skills.

They say: Companies make bold claims and promises, setting customer expectations, and then fail to live up to them (much less exceed them), thus doing more harm than good.

A good customer service associate knows the product information, understands how to apply it to various situations, can analyze a situation with the information given by the customer and can ...

Participants ranked customer service as the #1 factor impacting vendor trust 62% of B2B and 42% of B2C customers purchased more after a good customer service experience 66% of B2B and 52% of B2C ...

Salesforce surveyed over 3,500 consumers worldwide to understand what customers need, and how companies can deliver the best customer service experience during the COVID-19 pandemic. Expertise ...

Bad customer service enables individual problems to manifest into multiple issues, and often misses the opportunity to fix the root cause. The risk of customers leaving is already scary enough ...

Does your business earn good profits or bad profits? Knowing the difference can help your business flourish.