“SightCall’s integration with Microsoft Dynamics 365 arrives at a time of significant expansion for remote enterprise solutions,” said Toby Bowers, General Manager, Business Applications ...

These included Customer Service, Sales, Marketing, Finance and Operations, and more. Today, a new addition for Dynamics 365 Customer Service has been unveiled.

Discover Microsoft Dynamics 365 CRM solutions to boost customer engagement, streamline sales, and enhance service with ...

But "customers" don't necessarily have to be external customers, as this case study attests.) Microsoft is using Dynamics 365 for Customer Service to oversee update-release publishing.

The updated Dynamics 365 Customer Service offers real-time transcription and live sentiment analysis in addition to AI-driven recommendations for similar cases and knowledge articles.

Microsoft launched Dynamics 365 Copilot, an AI-powered assistant for customer relationship management, sales, enterprise resource planning, customer service, marketing, ecommerce and supply chain.

The integration with Microsoft Dynamics 365 Customer Service provides voice connectivity and embedded agent controls, complementing the app’s consolidated agent desktop that boosts productivity ...

The Dynamics 365 round-up for this year's Ignite conference offers a look at the new Project Operations Service, a fresh first-party voice channel for Customer Service, and more updates.

While Microsoft Dynamics 365 is an incredibly robust and expansive CRM option, this review will focus on three specific aspects of the platform: its sales, customer service, and marketing ...

“Optimize service operations with new AI-powered experiences in Dynamics 365 Field Service. With Copilot, your customer escalations are pre-populated into draft work orders for frontline ...

Microsoft has reached a deal to buy FieldOne Systems LLC, a company that makes customer service technology for workers in the field — including mobile apps and cloud services for automated ...

NICE inContact, a NICE business, today announced that companies can now integrate Microsoft Teams and Microsoft Dynamics 365 Customer Service with NICE inContact CXone. The integration with ...