Notably, human support agents reported resolving more customer queries per hour when aided by a custom-built tool powered by OpenAI's GPT technology.

Why Customer Service Representatives Might Be Deliberately Making Your Experience Worse Former reps reveal what they say happened at the other end of the phone.

A Cedar Rapids Hy-Vee employee is being recognized for outstanding customer service with the company’s top honor Tuesday.

Customer service representatives can't convey the proper attitude if they haven't been informed of your customer service philosophy or been trained in the correct way to work with customers.

While customer support has been considered a top use case for generative AI ever since OpenAI’s ChatGPT chatbot debuted in 2022, it is also fraught with risks, said Sanketh Balakrishna, an ...

Customer Service Skills Definition. Companies use customer representatives to answer customers' questions, handle technical problems and collect payments.The representatives usually take questions ...