Forbes contributors publish independent expert analyses and insights. Rachel Wells is a writer who covers leadership, AI, and upskilling. Within the last five years, Google searches for "remote ...

A compelling customer service resume summary can be the difference between landing an interview or being overlooked by hiring managers. For professionals aspiring to six-figure roles in customer ...

Wondering if Amazon offers work from home opportunities? They do! Amazon regularly hires remote workers for customer service, and these positions sometimes come with flexible schedules and competitive ...

For ambitious professionals, a career in customer service doesn’t have to stop at entry-level roles. With the right skills and an optimized customer service representative resume, you can advance into ...

Are you very talented at putting together resumes? Maybe you're really proud of your own resume, and you're also someone ...

Finding a fully remote job is becoming a real challenge in 2025. More companies are adopting a hybrid stance or opting for some form of in-person flexibility. The year kicked off with federal workers ...

Some Gen Zers appear to be gravitating toward customer service roles for a better work-life balance. These roles can often be remote, flexible, and relatively well-paid. But they can also be stressful ...